Privacy policy

When you send an enquiry we collect the parent or guardian’s name, phone number, optional email, the support you are interested in, your country and how you prefer to be contacted. We use this only to respond to your enquiry and to arrange an assessment.

If your family joins the center, the parent portal and app hold information the center shares with you about your child, such as goals, schedules and home-practice videos. Access is limited to your family, the care team working with your child and anyone you approve (for example, your child’s school), and every access is logged.

We do not sell personal information. We use only the cookies needed to keep you signed in and to protect forms. Enquiry alerts reach the center team by email or WhatsApp.

The Moonlight Neurocare app for Android opens this same portal. It uses the camera and microphone only when you choose to record or upload a practice video or join an online session, and it saves files you download (such as invoices) to your phone. It has no advertising and no tracking.

Online payments are handled by Razorpay, and online sessions run on Daily.co video rooms; they receive only what is needed to take the payment or run the call. One-time sign-in codes are sent by WhatsApp or email.

Information is sent over encrypted connections and kept on the center’s own server. Invoices and clinical records are kept for as long as the law requires.

To see, correct or delete your information, or to withdraw consent, contact the center using the details on the contact page. To delete your portal and app account, see moonlightneurocare.com/policies/account-deletion.